Our Services
Administrative Coordination
- Scheduling appointments and interventions
- Managing rosters (participants, support workers, internal teams)
- Communicating with families, guardians, coordinators, or external providers
- Tracking internal tasks: checklists, deadlines, action lists
- Prioritising and organising incoming requests
Documentation & Reporting
- Updating and organising participant files
- Preparing and completing internal company forms (incident reports, progress notes, care plans, etc.)
- Structuring documentation for audits and inspections
- Compiling data for internal or external audits
- Secure, compliant document management
- Clinical documents are prepared but must be validated by an AHPRA-registered nurse or clinical coordinator.
Operational Support
- Creating or optimising internal procedures
- Conducting compliance checks
- Preparing for internal audits (file review,updates, evidence structure)
- Supporting incident management (reporting, follow-up, closure)
- HR administrative support:
- Tracking SW documents (certificates, training, WWC, NDIS checks)
- Ensuring mandatory training is up to date
Communication & Liaison
- Acting as an administrative point of contact between teams, participants, and families
- Sending reminders (appointments, missing documents, deadlines)
- Providing simple administrative instructions
- Responding to basic non clinical enquiries
Quality & Compliance
- Reviewing participant files according to NDIS standards
- Preparing compliance checklists and audit documentation
- Identifying missing or incomplete documents
- Helping maintain up-to-date and coherent records
Software & Digital Tools
- We use multiple tools to ensure efficient, streamlined, and compliant workflows:
- Lookout
- Microsoft Excel
- Microsoft Word
- Notion
- Canva
- Google Workspace
Contact Us
Let us handle your admin so you can focus on what matters most
contact@hcspartnersco.com